Careers
Automotive Claims Adjuster
We are looking for talented and motivated people to add to an already solid employee base.
Our new hires will assist in fulfilling our objectives of providing the best customer service by investigating claims placed against vehicle service contracts or other warranty products for loss or damage, and authorizing the approval or denial of such claims based on the findings of the investigation compared to the coverage provided under the service contract.
Other duties include:
- Examining the service contract and interviewing the repair facility and field inspectors to verify coverage.
- Reviewing previous repair history and maintenance records to verify coverage under the service contract and when necessary, authorizing inspection to determine the extent of the company’s liability.
- Accurately estimating the costs of repair, replacement, or compensation associated with a covered repair.
- Negotiating labor times with service departments using nationally published labor/parts price guides.
- Negotiating prices for automotive parts and, when necessary, ordering parts according to company guidelines.
- Establishing and maintaining positive working relationships within the automotive industry.
- Building positive working relationships with service advisors within the network of automotive dealers under contract with the Company, as well as independent repair facilities.
- As a claims adjuster accepting inbound calls, it is necessary to be at your desk and available for calls throughout the day. You will need to ensure telephone calls initiating the claim review process are answered promptly.
- Applicants must have an automotive service background, preferably with the automotive dealership, garage, or technical school training. ASE certifications are preferred, but not required.
Agent Dealer Service Representative
We are looking for talented and motivated people to add to an already solid employee base.
Provide customer service to our Agents and Dealerships.
Other duties include:
- Answers phone calls and emails from customers, assisting with questions regarding navigating the website, decoding VIN numbers, and online rate discrepancies.
- Creates contract cost rate sheets for the customers to distribute.
- Enters company profiles and users into the operating systems.
- Distributes requests from customers to the appropriate departments.
Batching and Coding Clerk
We are looking for talented and motivated people to add to an already solid employee base.
Process vehicle service contracts in operating system
Other duties include:
- Answers phone calls and emails from clients and their contract holders concerning contract status and or cancellation requests.
- Balance invoices with payments received, and move funds to pay invoices.
- Scanning and storing of completed business
- Communication with dealerships regarding invoices that do not balance, and business that is on hold pending missing information.
Our Attention to You Is Always Aligned With Our Core Values
Our core values and business practices differentiate and set Renascent above the competition.
Mission Statement
Renascent combines teamwork, cutting-edge technology, and innovation to provide the best services and products to our partners and customers in the service contract industry.
Vision Statement
To be the leading vehicle service contract company by providing innovative coverage solutions to partners and customers while fostering a work environment that brings out the best in our team through support, empathy, and a true desire to deliver for our customers.